I'd like to tell you about some spectacularly crappy software. And
this time it has nothing to do with Microsoft, as hard as that may be
to believe.
My story begins with my BlackBerry, a device I carry for work.
BlackBerrys (that is the plural form, right?) have USB
connections, which they use to charge and also to transfer files to a
computer. I have no need of wired sync, over the air sync does
everything I need, so I use USB just to keep the BlackBerry charged.
I've generally been charging by connecting to a computer, either my
Mac mini or my work Dell laptop. The problem is that in both cases
the BlackBerry whines (not literally; it just puts up an annoying
message) that charging from a computer won't work. In fact it does
work; it just takes forever. But that got me wondering. I knew with
an earlier BlackBerry that installing their desktop software on an
earlier laptop seemed to make the charge work much more quickly, and
without warning monologues. (If a dialogue doesn't let me say
anything, it's hardly a dialogue, is it?) So I wondered if there was
some software I could install on my Mac that would tell the BlackBerry
to accept a charge and stop complaining.
Google is my friend, and led me to a package called PocketSync that
RIM offers as a free download for those of us who don't do Windows. I
downloaded it, and installed it. And that's where things went
wrong...
First, the installer notified me that it shouldn't be run when other
applications are running on the computer. To my surprise, clicking on
Continue caused the installer to kill everything I had running. Not
polite at all, thought I. But the installation proceeded, and seemed
to go smoothly. I brought up the sync program, which offered to let
me sync the BlackBerry's calendar with one of my iCal calendars. This
seemed a fine idea, as it got past a limitation of using my iPhone
with Exchange. Maybe I could finally get all my calendars on one
device!
Except... what happened when it was done that the only
calendar on my Mac was the one from the BlackBerry. All the rest of
my appointments were gone. Vanished. And of course I didn't discover
this until I was on a trip for work, and had to deal with it when I
got home two days later.
My non-work calendars remained gone. Fortunately, I have been a
devoted user of Time Machine, Mac OS X's new backup software. I
removed all the PocketSync software from my Mac, and then told Time
Machine to restore the Calendar directory from two days earlier.
Everything was back, aside from a couple of flights I'd added since
that backup.
The moral of our story: the people who produce PocketSync do more harm
than good, or at least they did to me. Oh, and there was one good
outcome: the BlackBerry now charges both quickly and without
complaint. At least it does on my Mac; I'm not sure I want to go
through this kind of exercise with the Dell.